What color of grout should I use?
The color and intensity of the grout that you choose can make a significant effect on the overall effect of the tile installation.
The mosaic tile patterns will be emphasized more when a more contrasting color is used. On the other hand, you may want to create a more monolithic tile surface with a grout that matches the tile color. Either way is OK - it is your personal opinion and aesthetic sensibility that matters. Please note that lighter grout shades may be more likely to show traffic patterns than darker shades in some circumstances. Be sure to consult with your tile contractor about grout selection, as this is an important decision and will affect the final result.
Does my mosaic tile floor need to be sealed?
Tile sealing is another important issue to discuss with your tile installer. We recommend applying a penetrating sealer prior to grouting for: (1) honed marble mosaics to prevent grout pigments from staining these porous surfaces and; (2) unglazed porcelain to act as a grout release that prevents a grout film from forming on the unglazed tile surface, making clean-up easier. A second application of a penetrating sealer is required once the grout has cured. Please refer to the manufacturer's instructions for suitability and proper application of any sealer.
What if I need more tile?
Place your order for the additional tile needed on the project as soon as you can. We will treat your ‘add-on’ order as our highest priority to minimize your delay in completing the project.
Don’t hesitate to request our assistance in reviewing your order with you. While your installer should accept the responsibility of calculating the tile amount he will need for the project, we can look for items they may have overlooked.
What if some tiles are damaged in shipment?
For normal FedEx package shipments, Heritage Tile carefully double-boxes all shipping cartons to minimize the possibility of tile damage. Should you find damaged tiles due to improper handling, contact us immediately so we can assist you in filing a damage claim. Remember to save all shipping cartons as they may need to be inspected by the shipping company. For freight shipments, note any signs of external damage to the truck driver, then contact us so we can assist you further. Refer to the “Terms & Conditions of Sale” document for our complete shipping policy.
What should I do with the leftover tile?
The amount of tile ordered for any project should always include some amount of extra tile or ‘overage’. This is necessary to prevent the possibility of a shortage near the end of the project. A tile shortage can be both annoying and costly, and you should expect a reasonable amount of tile left if all goes well. Place this extra tile in a safe place where you (or the next homeowner) can find it should the need arise someday.
We always advise that you consider keeping some quantity "just in case ...". We routinely hear from frustrated homeowners seeking a match to their vintage tile in order to repair a tile or two without having to replace an entire bathroom wall. In the event that a mistake is made and you have more leftover tile than expected, we do have a return policy detailed in our Terms and Conditions of Sale document.